NOC Technician Skills and Qualifications

NOC technicians work in several organizations. Specific duties and responsibilities may vary, but include several essential functions like:

Monitor and Troubleshoot Networks

NOC technicians are responsible for monitoring network hardware to ensure proper performance of routers, switches, firewalls, and remote technologies. They answer incoming calls, troubleshoot network problems, diagnose network and server problems, and provide a solution. They also answer customer questions about network facilities and services.

Provide Preventative Maintenance of Network Equipment

NOC technicians supervise the preventive maintenance of all network equipment for various industries. They repair switches and routers, and configure new servers, run tests and update hardware and software to ensure the network runs smoothly, without failures or interruptions.

Schedule Field Technicians

Sometimes you need to fix network problems on the site; In these cases, NOC technicians send field technicians information about network problems and programmed clients to travel to work on network devices. They maintain a schedule of field technicians, assist telephone technicians, and maintain records of repairs made to each client.

Document Calls and Service Results

NOC technicians document incoming calls and record technical issues resolved with each request. They keep permission logs, talk with providers about current topics, and use a ticket system to update the progress of each call.

NOC Technician Skills and Qualifications

Success in this area depends on the ability to diagnose and solve problems using technical capabilities, computer knowledge, and analytical skills. Applicants for these types of jobs should display the following:

Familiarity with networking technology:

NOC specialists are needed to understand the operation of network technologies and the ability to replace and install routers, switches, and other devices.

Computer skills:

NOC professionals should know about computer operating systems, databases, software development, and wireless technology.

Customer service 

Timely and successful customer network resolution is critical in becoming a NOC technician.

Troubleshooting

NOC technicians use problem-solving skills on almost every phone to determine the cause of network problems.

Analytical thinking 

NOC technicians must analyze the information given about network problems to arrive at real solutions.

Problem-solving skills 

after diagnosing network problems, NOC technicians use this skill to provide effective resolutions

Communication skills 

Strong verbal and written communication skills are needed to communicate with other technicians, customers, suppliers and managers. Listening skills are needed to understand the client's problems and problems.

NOC Technician Salary and Outlook

According to the Bureau of Labor Statistics (BLS), computer network support specialists (such as NOC specialists) receive an annual average salary of just over $ 62,000. Those earning in the 10th percentile receive about $ 37,000, and NOC experts understand that the maximum Noc technician salary is over $ 105,000 per year.

NOC specialists working in telecommunications companies are the highest paid, with an average salary of $ 72,000 per year. People involved in data processing earn about the same amount, and NOC computer systems specialists can earn over $ 68,400. At just over $ 92,000, technicians work in the highest salaries for the District of Columbia in the United States, followed by Massachusetts (only $ 81,500) and New Jersey ($ 81,000).

According to the BLS, NOC technicians can expect employment growth of 8% by 2026. Continued growth in upgrades and sophisticated equipment will fuel this projected growth over the next decade.