Some of the main activities of network operations

What is Network Operation? & Recommended

Networking involves the activities of internal network employees or third parties, and companies and service providers rely on their network availability and performance to monitor, manage and respond to messages. Employees who are primarily responsible for network operations are often referred to as network operations analysts or network operations engineers.

The Network Operations Center, often referred to as the NOC (pronounced "knife"), is the focal point where network operation staff can interact with networks, servers, databases, fireplaces, peripherals, and devices. Associated assets are available 24 hours a day, 365 days a week. Supervision, supervision, and management of external services. This infrastructure may be a local and/or cloud-based provider.

Some of the main activities of network operations are:

• Network monitoring
• Reaction to the incident
• Communication Management (e-mail, voice, and video)
• Reports on performance, quality, and optimization
• Installing software/firmware, troubleshooting and updating network elements
• Patch management
• Back up and save
• Firewall management
• Supply and Monitoring of Invasion Prevention System (IPS) and other security tools in cooperation with security activities
• Risk analysis and explosive radiation analysis in collaboration with safety operations

Network challenges

Due to the complexity of today's networks and services, especially the introduction of cloud infrastructure and SaaS programs, network operators face many challenges not only with a deep understanding of technology but also with access to optimized communication among all participants.

Important challenges to network operation include:

• Lack of cooperation/coordination between teams
• Rapid changes in cloud environment and resource orchestration means that document verification documentation is not usually updated
• Troubleshooting takes time, as data is often connected to a variety of devices and tools, and manual processes are required to ensure sound.
• Different vendors use many different tools, and employees may need to process interfaces for different technologies, low-level utilities and communication lines.
• Problems arise and disappear when information about all the necessary problems is gathered
• Escalation with the executive is often necessary to identify root causes
• Best practice of network operations

Well-managed network operation teams demonstrate a variety of proven best practices. These include:

• Continuous monitoring of various information and network systems, including the constant monitoring and distribution of communication connections, cloud resources, LAN / WAN systems, routers, switches, fireplaces, and VoIP systems.
• Timely response to all incidents, accidents, and performance issues.
• Name the issues to be sent to appropriate technical groups.
• Identify, identify, and prioritize events based on customer business needs, organizational guidelines, and operational effectiveness.
• Collect and review job performance reports on various systems to assist in predicting future problems or delays, and provide job performance trends to senior technical staff.
• Document all measurements according to the company's standard instructions and procedures.
• Notify users and third parties of problems, failure, and patch status.
• Collaborate with internal and external technical and service teams to create and/or update knowledge base articles.
• Perform basic system tests and operating tasks (installing patches, network connection tests, script execution, etc.).
• Multi-technical team assistance in a 24x7 operating environment, depending on high availability requirements. There may be day or evening hours on different work schedules.
• From this list of best practices, employees today pay more attention to network performance than app availability. However, access to and implementation of programs is essential for achieving the business goals of companies and service organizations.